One off purchase includes:

· 3 months of email support

 Annual license fee includes:

· 12 months use of RTF   Manager

· Free web access to
  software upgrades

· 12 months email support

 Turnkey solution includes:

· 12 months use of
  RTF Manager

· 2 days on-site   implementation support

· 1 day on-site training

· 20% discount on additional   support / training days

· Free web access to
  software upgrades

· 5 hours phone support   during license year

· 12 months email support